What is the Paper About?
The research explores Northern German hotel workers’ employer inducement expectations. The study identifies employees’ key expectations of the psychological contract, including promises and expectations, by analysing job advertisements and consulting experienced hospitality professionals. This process led to the development of a list of 41 key expectations. The research reveals that employees prioritize the ability to plan their time and organize their personal lives over benefits like gym memberships and travel discounts. Four main themes emerged from the study: Reconciling work and personal life, professionalism, trust, and an engaging environment. Among these, reliable scheduling and accommodating personal plans were identified as the most important expectations.
Why is it Important?
The findings provide insight as to how managerial and human resource development practices could be developed to support employee recruitment and retention in hotels, better meeting employee expectations, leading to more satisfied and productive staff. The 41 statements presented represent expectations of hotel employees and meeting these expectations could support developing and retaining a competitive workforce in the hotel industry. The paper also contributes to methodological literature on online focus groups and the creation of Q Sets.
Robin Bell 